Refunds

Last updated: 2026

We would rather refund a report than keep money for something that did not work. Two cases are covered, in plain language.

1. The report was not delivered

You paid, but the report link does not open or the PDF cannot be downloaded. Email info@trustfield.dev with the payment id or the email you used. We either re-run the scan and send a working report, or refund the full amount — your choice.

2. A finding is factually wrong

If the report states something about your app that is not true (for example, it says a file is public when it is not, or a key is live when it was already revoked), show us the evidence. If we agree, the report is refunded in full.

How to claim

• Email info@trustfield.dev with the report link or payment id inside 7 days of purchase.
• Include what is wrong and, where possible, how you verified it.
• We decide within 3 business days and reply either way.

What is not covered

• Changing your mind after a correct report was delivered — the information cannot be taken back.
• Findings you simply disagree with, without evidence that they are factually wrong.
• Issues outside the scope we publish on the site (for example, mobile app binaries, browser extensions and Shopify apps are not scanned).

How refunds are paid

Refunds go back to the original payment method through Razorpay, usually within 5–7 business days depending on your bank. We also log the refund in your order record. Please write to us before opening a chargeback — we can almost always resolve it faster directly.